Remote Support

Click on the link below to get started. The downloadable software does not require installation or configuration, simply download and launch it.

Click Here To Start Download (2.13MB)

designed for Windows XP, Vista, 7, 8 and 10

Once launched, you will be provided with an ID number. Please type this number in the box below to start a connection.

Enter your ID and press the Send button to begin

Your ID should look like this, 123 456 789


Accepting the incoming connection request

Once a connection has been engaged from my end, a confirmation window will pop up on your screen.

You need to:

Tick the conformation box as shown in figure 1

Click the Accept button as shown in figure 2

The remote connection will then commence

Please contact me if you experience any issues or are unable to follow the steps above